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Mercy Hospital NWA makes 100 top hospitals list



ROGERS, Ark. — For the third consecutive year, Mercy Hospital Northwest Arkansas in Rogers has been named to the Fortune/IBM Watson Health 100 Top Hospitals list.

IBM Watson Health identifies 100 Top Hospitals through a rigorous evaluation of 2,675 short-term, acute care, non-federal health care facilities in the U.S.

The annual list recognizes excellence in clinical outcomes, operational efficiency, financial health and patient experience.

“It lifts our spirits to be recognized for the third year running for our excellence in care and best practices that ensure optimal outcomes for our patients,” said Eric Pianalto, president of Mercy Hospital Northwest Arkansas. “It’s been a tough year for everyone but especially for health care workers, and we’re grateful for their sacrifices and dedication to the best in care in unforeseen and difficult circumstances.”

IBM Watson Health established the list to help identify best practices that may help other health care organizations achieve consistent, balanced and sustainable high performance.

According to IBM Watson Health, as compared to similar hospitals, the hospitals on the Fortune/IBM Watson Health 100 Top Hospitals list had better results on key clinical and operational performance indicators. These include survival rates, patient complications, healthcare-associated infections, 30-day mortality and 30-day hospital-wide readmission rates, length of stay, throughput in emergency departments, inpatient expenses, profitability and ratings from patients.

“We are proud of all of the hospitals, health systems and their dedicated clinicians and staff included among the Fortune/IBM Watson Health 100 Top Hospitals,” said Irene Dankwa-Mullan, M.D., chief health equity officer and deputy chief health officer at IBM Watson Health. “From small community hospitals to major teaching hospitals, organizations on this list demonstrate a relentless commitment to high value, patient-centered care and innovation. They also recognize the importance of contributing to the health of their communities and we applaud them for their programs that help provide equitable quality care and address health disparities.”

The hospital’s quality care has been consistently recognized in recent years, including receiving a five-star rating from the Centers for Medicare and Medicaid Services and earning A safety grades from The Leapfrog Group.

Mercy Hospital Northwest Arkansas is a 252-bed, faith-based nonprofit hospital offering a 24-hour emergency department, cardiovascular care, women and children’s services, Level IIIA neonatal intensive care unit, general, bariatric and orthopedic surgery, and more. Mercy completed a nearly $300 million expansion in late 2019, which included a $141 million, seven-story hospital tower addition that nearly doubled the hospital’s footprint and added beds and enhanced services.